FAQ (Frequently Asked Questions)
    
Q - What sort of gifts can you find on Gift-series.com?
A – Giftseries specialises in designers’ fine food baskets / hampers and premium gifts. We also welcome inquiries from corporate clients with custom gift requirements. You may choose to email us or call for our Business Development Department at 03 7842 5990 for further information. 

Q - Freshness Guarantee Policy?
A - All fruits, chocolates and beverages are monitored for quality by our Quality Control officers and leave our premise in fresh and perfect condition. Because these products are sensitive to changes in temperature and moisture we advise that you keep the products in a cool place. If, inspite of the care we have taken, you are not entirely satisfied with the quality of your Giftseries gift, please contact our Customer Service Representative at 603 7842 5990 and we will rearrange the same item to your recipient at no charge provided the negligence is by Giftseries. Please retain your Giftseries gift in its original packaging pending a reply. No refunds will be entertained under any circumstances.

Q - How do I use Giftseries?
A - 1. call our hotline at 03 7842 5990 or 03 7942 3990 to place an order .

2. Fill in your particulars on our fax order form, and fax it to us at 03 7842 4990 or;

3. Fill in your particulars on our order form and email it to us. We accept payment by Cash, Visa or Mastercard from all major banks.

Q - How do I pay? Cash or Credit card?
A - We promote flexibility when using Gift-series.com; we accept both cash and credit card.

1. When paying by cash; Just click on the "Off Line Payment" button when choosing your payment method. You will be contacted by our customer service personnel via telephone to verify your order and arrange for collection of payment. Please note that this option is only available for customers residing in the Klang Valley.

2. When paying by credit card; just fill in your credit card particulars online at the respective segments and your orders will be processed. However, kindly take note that the maximum purchase using credit card is RM1000 per card.

Q - I don't trust online credit card transactions?? what then?
A - Alternatively, if you have little confidence in online credit card transactions, you can choose "Off Line Payment" as payment method and when we call to verify your order, you may quote your credit card particulars to our customer service. Please note that we do not encourage our customers to email us their credit card particulars due to security reasons. Such information should only be revealed when prompted while filling up our order form or via fax when agreed upon with a Giftseries Customer Service representative

Q - Is GIFT-SERIES.COM's online payment system secure?
A. Yes it is very secure. The SSL secure payment page is hosted by our payment gateway provider iPay88 and the credit information that you will key into the payment page will be encrypted so that no one can highjack your credit card information while that is being transferred through the Internet network.

Q - Where can I send my gifts to?
A - Depending on the nature of your desired gift, delivery locations vary.

1. Gifts and food hampers can be delivered throughout Malaysia. Only a minimal fee for delivery will be charged. All delivery outside of Selangor will be arranged by our appointed courier service provider. Please allow 3 working days for delivery of gifts via courier.

Q - Which parts of Klang Valley constitutes Giftseries's "Free Delivery Areas"?
A - Our free delivery area includes the following postal code; 40000 - 40999 Shah Alam; 41000 - 41150 Klang; 46000 - 46999 Petaling Jaya; 47300 - 47499 Petaling Jaya (Kg. Tunku, Damansara Utama, Damansara Jaya); 47500 - 47699 Subang Jaya; 50000 - 60000 Kuala Lumpur; 68100 Batu Caves; 47000 Sg Buloh, 47100 - 47190 Puchong. 

Q - How much more do I have to pay, if its for delivery outside of the "Free Delivery Areas"? How do I know and how will payment be arranged? 
1. For deliveries outside the Free Delivery Areas, but within the Klang Valley, a minimum surcharge of RM15 will be levied.

2. For deliveries outside of the Klang Valley, but within Peninsular Malaysia, a surcharge of RM25 will be levied.

3. For deliveries to Sabah and Sarawak, a surcharge of RM50 will be levied.

4. All personal orders must be paid in full prior to delivery. You will be prompted on the amount to pay for delivery while filling in your order form.

5. All corporate orders must be faxed over with a company stamp.

Q - How long does it take for my order to be processed?
A - To protect our customers from potential fraud, our customer service personnel are trained to verify and confirm your orders via telephone or email before it is finally processed. This practice is regardless of our customer's payment method. Under normal circumstances our standard processing time is as follow;

1. The next following workday if your order is received after our working hours, weekends and public holidays.

If we are unable to process your order, your credit card will not be charged although payment is authorized by the Payment Portal  

Q - Can my gifts be delivered faster than the normal delivery lead time?
A - All though extensive care is taken in processing all online orders, there are still some possibilities beyond our control whereby an order could be overlooked. Therefore, we always suggest our urgent customers to make their orders by phone to avoid any form of inconvenience. Call our hotline at 603 7842 5990 and quote your order to our customer service and we will have it arranged for express delivery (Note: Applicable for FREE DELIVERY AREAS and during non-peak season only).   

Q - How long does it take before my gift is delivered?
A - Gift delivery time is standard at 1 working day after confirmation of order. As for hampers, kindly allow us a leadtime of 3 working days. Unless due to unforeseen circumstances or during festive seasons such as Chinese New Year, Valentine's Day, Deepavali, Hari Raya, Christmas and public holidays, we will advise on the latest delivery time available.

Q - What happens when the recipient is not home to greet Giftseries's delivery man?
A - During such an event, our delivery man will take on any of these few actions;

1. He will leave a note informing on his unsuccessful visit. This note will have a phone number whereby the recipient can call to rearrange another time of delivery.

2. He will leave the gift with either a reliable work-mate or neighbour whom is able to receive on behalf. He will also leave a note to inform your recipient on who have accepted the gift on their behalf.

3. Only when instructed; we will first call the recipient to arrange for a convenient delivery time. 

Q - What are Giftseries's delivery schedules?
A - 1. Mondays to Fridays - 9am till 7pm

2. Saturday and Sundays - 9am till 3pm

3. Deliveries via courier service requires a minimum of 3 working days

4. During festive seasons whereby delivery commitments are at its peak, you will be advised on the next best delivery time. Under certain uncontrollable circumstances which may affect the success of the delivery, Giftseries will have no other option but to rearrange for another time of delivery with either the recipient or the sender.

5. As our drivers deliver to more than one recipient at every outing , we are unable to attend to specific time deliveries

Q - Is what I see, what I get?
A - Yes, in many cases. Still we always advise our customers that products featured on our site are merely representation and are subject to availability and change. During times when uncontrollable factors were to affect fulfillment, Giftseries reserves the right to substitute your order with another item/product which is of equal or higher value.

Uncontrollable factors meaning natural and seasonal conditions or it could be due to depletion of stocks. For example, supplies for certain kinds of fruits are not always available as it depends highly on season and the condition during harvest.

Q - Are the prices I see fixed throughout the year?
A - Yes, except during festive seasons and certain holidays whereby prices of fruits and other foods are subject to market price fluctuation. During such times, GIFT-SERIES.COM will advise on the new revised price structures. 

Q - Can I order in advance? 
A - Yes. But we only accept orders one month ahead of actual delivery date and this only apply to non seasonal gifts. Festive and seasonal gifts are not applicable as prices during these holidays are influenced by market price fluctuation. 

Q - How to contact Gift-series.com?
A - We are at :

BGRW Gifts & Premiums Sdn. Bhd.
No. 52, Jalan PJU 1A/16, Taman Perindustrian Jaya,
Ara Damansara, 46050 Subang, Selangor,
Malaysia.

Phone: 603 7842 5990
Fax : 603 7842 4990
Email : tonywong@bgrw.com